Frequently asked questions
We don't have an instruction manual for raising your little one, but we do have the answers to the questions you ask us most often. If you still have any questions, visit our help center and we'll be happy to help.
What does eco-friendly mean?
An ecological, organic or bio product is certified and bears the corresponding organic seal in accordance with organic production regulations.
Organic production is based on respect for the environment and establishes basic requirements for the production, labeling and control of products from livestock farming, aquaculture and agriculture.
All organic products respect the environment, improve animal welfare and provide consumers with more nutrients because they maintain natural growth cycles in both agriculture and livestock farming. They also eliminate residues found in food that accumulate in our bodies (fertilizers, pesticides, hormones, antibiotics...).
The exception
Fish purée jars do not have the European organic seal, and here’s why: European legislation does not allow wild-caught fish to be considered organic, since their diet cannot be controlled in the wild.
That is why jars containing wild hake (a fish that cannot be farmed) cannot bear this seal.
Why we don't use preservatives
Although our products have a long shelf life, no artificial preservatives are used in our production process.
Instead, our products undergo a natural sterilization process: once they are packaged and vacuum-sealed, they are exposed to high temperatures in a special chamber to eliminate any microorganisms in the product and prevent spoilage.
It is similar to the process we use at home when we want to make preserves. This is how the product can be kept for much longer.
What allergens can you find?
- The jars contain no allergens.
- The pouches contain no allergens except the yogurt and oat pouch (which contains gluten, milk proteins and milk) and the yogurt and raspberry pouch (which contains milk proteins and milk).
- The cereal porridges contain milk proteins and milk, and the 7-grain porridge also contains gluten. They may also contain traces of soy and nuts.
- The spelt and cereal cookies may contain gluten, milk proteins, milk, eggs, nuts and soy.
- The multigrain rolls contain milk proteins and milk. They may also contain traces of soy.
- The breakfast cereals contain gluten, milk proteins and milk, and may also contain traces of soy.
Best before date
We recommend checking each product individually.
As a general guideline:
- Jars: 24 months.
- Pouches: 12 months.
- Baby cereals: 12 months.
- Smilitos: 6 months.
- Biscuits: 10 months.
How long do the jars last once opened?
We recommend consuming the jar within 24 hours of opening, provided you keep it in the refrigerator.
If you’d like to freeze it, you can seal it tightly and store it until its expiration date. Please note that jars containing potato will change in texture once thawed, so we recommend avoiding this method of storage.
Is my little jar in good condition?
Check whether the central safety button on the top of the jar clicks or sinks in: if it does, DO NOT CONSUME. It may have lost its vacuum seal due to an impact during transport.
If this happens, contact us at info@smileat.com
When each product is introduced
Every baby is different, and the introduction of any new foods should be supervised by a professional.
Gluten-free baby cereals can be introduced from 4 months of age, and 7-grain baby cereal from 6 months.
When the baby starts complementary feeding -at 6 months. it is recommended to introduce jars of fruit, followed by jars of vegetables, meat, fish and legumes.
Finally, our snacks (Smilitos, Pouches, Breadsticks, Biscuits) can be introduced once the baby no longer has a tongue-thrust reflex and can grasp things between their fingers and thumb, provided they have already been introduced to all the ingredients they may contain.
Until what age can I give them the products?
Our products have no age limit, although as babies grow, their feeding needs change.
Our products can be the perfect complement to meals, dinners, and snacks for any baby or child. Even adults and older people.
What Is Bisphenol A, or BPA?
Bisphenol is a chemical found in some plastics used in products for children, such as baby bottles, containers, spoons, and plates. It has been linked to effects on babies’ cardiovascular and endocrine systems.
At Smileat, we’re committed to using packaging and lids that are free of Bisphenol A, even though its use is permitted under the regulations in Spain and many other countries.
We’re committed to investing in your baby’s health, just as we do with all our ingredients and processes. That’s why none of our packaging (jars, lids, pouches, etc.) contains Bisphenol A.
What does the SMILEAT subscription involve?
We want to be completely honest with you: your subscription will always be at the best price, guaranteeing product availability and maximum flexibility.
Pause or cancel your subscription anytime from your customer account.
Choose your favorite Smileat products and how often you want to receive them: every 2, 4, or 6 weeks. Your Smileat order will be created on the date you choose, and you’ll have it at home within 24-72 hours, keeping your pantry stocked at all times.
Want to make your day-to-day life easier? You can start designing your subscription here.
How do I activate my subscription?
You can start your subscription here by choosing the products you prefer and selecting the desired frequency (every 2, 4, or 6 weeks). The products you choose will be added to your cart (minimum 12)
In your cart, you can view your order summary. Click 'Complete order' to fill in the form with your shipping details and proceed to payment for your first subscription order.
You are free to change or cancel your subscription order at any time before the next subscription order.
Tip: Add at least €30 to your cart to get free shipping.
If you have any problems with the process, contact us through the help center.
What are the benefits of subscribing?
Making your life easier! That’s essential, but you’ll also get: lifetime savings of 15%, access to presales and gifts, convenience, flexibility, and guaranteed availability for your subscription orders.
When will my subscription order arrive?
Whenever you like! Your first order will arrive within the next 24-72 hours, and subsequent orders will be generated automatically at the frequency you choose: every 2, 4, or 6 weeks, and you’ll receive them 24-72 hours later.
How is payment made?
To activate your subscription, you will need to enter a payment method, and the payment will be processed automatically when your subscription order is generated. Future orders will work the same way: when an order is generated, you will receive payment confirmation.
How can I add products to my subscription?
You can easily add new subscription products by accessing your customer account. Click 'MANAGE SUBSCRIPTIONS' and go to the 'Subscriptions' section, where you'll see the 'Add product' button. If you don't have an account, you can access it HERE
Find the product you want to add, select it, and add it as a recurring item or just once to receive it only with your next order.
If you prefer, we can help you through our HELP page or by emailing us at info@smileat.com
How can I add a discount code to my subscription?
You can add a discount code to your subscription by accessing your customer account. Click 'MANAGE SUBSCRIPTIONS' and go to the 'Subscriptions' section. At the bottom, you'll see the "Add discount" button, where you can enter it.
NOTE: Only discount codes from the points program called "€X off your next Subscription order" are valid for subscriptions, along with any codes specifically announced in promotions for subscriptions.
If you prefer, we can help you through our HELP page or by emailing us at info@smileat.com
How can I change my subscription renewal date?
You can easily change the day you want your subscription order to be generated by accessing your customer account. Click 'MANAGE SUBSCRIPTIONS' and go to 'Your next order' to edit the 'Order date' or any other details. Please note that your order will arrive within 24-72 hours of that date.
How can I delay or advance my subscription?
By changing the renewal date as we explained in the previous question, you can delay or bring forward the order as much as you like.
What happens if I go on vacation?
No problem! Follow the instructions in the section "How can I change my subscription renewal date?" and schedule your next order for the day that works best for you.
How can I cancel my subscription?
We don’t want you to leave. But if that’s what you want, you can cancel your subscription at any time by accessing your customer account here or, if you don’t have an account, by clicking here.
Once there, click 'MANAGE SUBSCRIPTIONS' and go to the 'Subscriptions' section to view your subscription. Cancel your subscription and that’s it!
What happens if my subscription order isn’t generated?
Don't worry! This can happen for various reasons: an error with the payment or our website, insufficient funds on your card, an incomplete field in your subscription... But we're here to help.
Email us at info@smileat.com or contact us through our HELP center, and we'll help you receive your Smileat order before your little one starts crying.
Where to buy?
You can buy all our Smileat and TRIBOO products individually or save with our bundles in the Online Store. You’ll also get access to exclusive products.
You can also buy our products at thousands of physical retail locations. Find your nearest store on our Find Us page.
Shipping time
Your order may take 1 to 3 business days to arrive at your address. Usually, your order should not take more than 48 hours to reach its destination.
Orders during special or promotional periods (such as Black Friday) may take a little longer to arrive.
You can check the status of your shipment in the email you’ll receive once your order has been confirmed as "order shipped," or in your web account, under order information.
Payment methods
You can pay by debit/credit card (Visa or Mastercard), PayPal, Bizum, Apple Pay, Google Pay, and Shop Pay. Our website uses SSL security certificates, so your payment details are encrypted at all times.
Shipping costs
- Orders over €30 ship free throughout mainland Spain.
- Orders under €30 have a shipping fee of €5.95.
- Orders to the Balearic Islands have a shipping fee of €5.95 for orders over €30 and €9.95 for orders under €30.
- We do not ship to the Canary Islands, Ceuta, or Melilla.
Where do I enter a promo code?
Once you confirm your shopping cart, you’ll be taken to the shipping address and payment pages. There, you’ll see a field where you can enter the coupon and automatically check whether the code is valid and what discount applies to your order.
Exchanges and returns
- Unfortunately, we cannot make changes to our orders. We can only take action on orders that were sent incorrectly or are defective.
- For returns, you have the right to withdraw from your purchase within 14 calendar days without giving a reason. The withdrawal period expires 14 calendar days after the day the order is delivered to you or to a third party authorized by you. More information is available in the shipping and return terms.
To initiate a return, you must contact us through our Help Center.
What should you do in the event of a breakage?
To process the claim, you must contact us through our Help Center.
Once the photographs and damage have been reviewed, the item will be replaced immediately or the full amount refunded. We will cover all shipping costs.
Important:
- If the damage is visible, it must be noted by the delivery person when accepting the order; otherwise, you must refuse the delivery.
- We cannot be held responsible for damage to orders received more than 5 days ago.
My order hasn't arrived.
As soon as your order leaves our warehouse, you can track it using the tracking number we’ll send you by email. We work with these delivery companies:Correos Express,SEUR andPaack.
A truly helpful resource with recipes and professional guides.
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Foods for babies with constipation
As a mother, seeing your baby grow healthily gives you the confidence that you are doing well. However, even if you are giving your best, some problems may arise that make the little one feel unwell.
One common situation in babies and children is constipation. This means having fewer than two bowel movements a week, which causes pain and discomfort. And when they do go, the stools can be hard and painful to pass.
If your little one is experiencing this terrible discomfort, don’t despair; it can be solved. It will only take some adjustments to their diet, and everything will improve. That’s why we want to recommend foods for babies with constipation to include in their diet.
Which fruits to eat for constipation
If your baby is still breastfeeding, be careful with your own diet, as consuming little liquid or some foods that worsen constipation may cause your child to suffer from this unpleasant condition.
Instead, opt for fiber-rich foods, since depending on the baby’s age, it is necessary to include fiber in the child’s diet to help with bowel movements, which will benefit their health. Here are some suggestions:
Fruits for constipation: these include plums, pears, papaya, oranges, pineapple, mango, tangerine, and watermelon. All these fruits are rich in fiber, which supports the digestive system.
Red berries: among these are strawberries, blueberries, cherries, raspberries, currants, blackberries, grapes, and aronia berries. These delicious fruits—known as berries—are excellent for relieving constipation.
Include these fruits in your baby’s diet, as they not only have high nutritional value but are also ideal for digestion, helping to facilitate intestinal transit and thus preventing constipation.
However, if the child is very young and not yet eating solids, you can prepare purees from some of these fruits, such as pears and papayas, which are easy to mash. This way, your baby can consume them easily and benefit from their laxative properties.
Foods for constipation
There is a wide variety of laxative foods. Therefore, if your baby has stopped breastfeeding and started eating solid foods, you can include them in their weekly menu. Some of these are:
- Legumes: these include various beans such as lentils, red and black beans, peas, and chickpeas. Due to their high fiber content, they help relieve intestinal constipation.
- White and lean meats: these contain less fat than red meats and are easier for your baby to digest. Examples include chicken, turkey, rabbit, and fish.
- Soups: these are among the foods for constipation that also promote intestinal transit because their liquid content makes them easier to digest. You can prepare soups with some vegetables and a bit of protein, like chicken.
- Purees: like the above, these are also ideal for your baby. You can give your little ones pumpkin or celery purees, which are very rich in fiber.
- Zucchini puree: due to its smooth texture, it is essential for your baby to consume it when starting to eat new foods—besides breast milk—as it is very easy to digest.
- Whole grain flours and cereals: this refers to oats, breads made with wheat bran, whole wheat pasta, or brown rice. These fibers speed up intestinal flow, making them ideal to prevent constipation.
- Vegetables: these include beets, broccoli, cauliflower, zucchini, asparagus, corn, lettuce, spinach, and cabbage. There is a variety of vegetables, so teach your child to eat them, which will help combat constipation.
- Yogurt: this dairy product is rich in probiotics, meaning good bacteria that have a positive effect on your baby’s intestinal health. It also provides calcium at the same time.
- Olive oil and flaxseed oil: these oils act as mild laxatives. Therefore, adding them to your baby’s food will not only improve flavor but also help lubricate intestinal flow.
Foods to avoid if your baby suffers from constipation
You should know that some fruits and other foods cause constipation, so you should avoid them. Their consumption can worsen this uncomfortable condition.
Keep in mind that some of these foods—depending on how they are consumed—can act as laxatives or cause constipation.
- Apple: we mentioned that this fruit can help your baby with constipation, but only if given raw or with the skin, as these aid intestinal transit. However, be careful because the same fruit—if consumed grated or peeled—has the opposite effect.
- Banana causes constipation: although this fruit is very good due to its high potassium content, it contains little water and is very dry. Therefore, your baby should not consume it too often, as its starch content can harden the child’s stools.
- Carrots: this vegetable, rich in vitamin A, is among the foods that cause constipation due to its astringent properties. If the baby suffers from constipation, they should not consume it regularly to avoid worsening the condition.
Also, avoid giving your baby foods high in calories regularly, such as fried foods, sweets, margarines, processed meats, fatty meats, and chocolate, because they have little nutritional value and can harm your baby’s digestion, causing the unpleasant discomfort of constipation.
In conclusion, make sure your baby drinks plenty of water, consumes laxative fruits, and stays active. If they are not yet walking, exercise them yourself and give stimulating massages. The results will be positive—you will have a happy baby, and you will be at ease.
Recipe
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