Subscribe and save 15% forever!
Subscription benefits
-
Save 15%
and a lot of time -
Make sure your favorites
Are always in the pantry! -
Customize and choose the jars,
pouches, or snacks you like the most
Frequently Asked Questions about Subscription
Do you have any doubts or questions about the subscription?
We will resolve them for you!
What does the SMILEAT subscription consist of?
We tell you this with complete honesty: your packs will always be at the best price, guaranteeing product availability and maximum flexibility.
From your customer account, you can pause or cancel your subscription whenever you want.
Choose your favorite products and how often you want to receive them: every 2, 4, or 6 weeks. On the date you choose, your Smileat order will be generated and you will have it at home within 24-72 hours, always keeping your pantry stocked.
Want to make your day-to-day easier? You can start designing your subscription here.
How do I activate my subscription?
You can start your subscription here by clicking on the 'Subscribe' option on the packs you prefer and choosing the desired frequency (every 2, 4, or 6 weeks). The products you select will be added to your cart.
In the cart, you can see your purchase summary. Click on 'Checkout' and you will be able to fill out the form with your shipping details and proceed to pay for the first subscription order.
You are free to change or cancel your subscription order at any time before the next subscription order.
Tip: add at least 6 jars to your order to always keep your pantry stocked.
If you have any issues with the process, contact us through the help center.
What are the benefits of subscribing?
Making your life easier! That’s essential, but you’ll also get:
1. The best price always: 15% off forever.
2. Access to pre-sales and gifts.
3. Choose your favorites to always keep your pantry stocked.
Comfort, flexibility, and guaranteed availability in your subscription orders.
When will my subscription order arrive?
Whenever you want! The first order arrives within 24-72 hours, and the following ones will be generated automatically at the frequency you choose: every 2, 4, or 6 weeks, and you will receive them 24-72 hours later.
How is the payment made?
To activate your subscription, you will need to enter a payment method, and this will be charged automatically when your subscription order is generated. For subsequent orders, the process will be the same: when the order is generated, you will receive payment confirmation.
How can I add products to my subscription?
You can easily add new subscription products by accessing your customer account. Click on 'MANAGE SUBSCRIPTIONS' and go to the 'Subscriptions' section, where you will see the 'Add product' button.
Search for the product you want to add, select it, and add it either as a recurring order or just once to receive it only in your next order.
How can I add a discount code to my subscription?
You can add a discount code to your subscription packs by accessing your customer account. Click on 'MANAGE SUBSCRIPTIONS' and go to the 'Subscriptions' section, and at the bottom you will see the "Add discount" button, where you should enter it.
How can I change the renewal date of my subscription?
You can easily change the day you want your subscription order to be generated by accessing your customer account. Click on 'MANAGE SUBSCRIPTIONS' and go to 'Your next order' to edit the 'Order date' or any other details.
Please note that your order will arrive within 24-72 hours from that date.
How can I delay or advance my subscription?
By changing the renewal date as we explained in the previous question, you can delay or advance the order as much as you want.
What happens if I go on vacation?
No problem! Follow the guidelines in the section "How can I change the renewal date of my subscription?" and schedule your next order for the day that suits you best.
How can I cancel my subscription?
We don’t want you to leave. But if that’s what you wish, you can cancel your subscription at any time by accessing your customer account here or from the "Person Icon" located at the top right of the website.
Once there, click on 'MANAGE SUBSCRIPTIONS' and go to the 'Subscriptions' section to see the ones you are subscribed to. Cancel your subscription and you’re all set!
Of course, you can write to us in our help center and we will take care of canceling it for you.
What happens if my subscription order is not generated?
Don't worry! This can happen for various reasons: a payment error or an issue with our website, a card with insufficient funds, an incomplete field in your subscription... But we're here to help you.
Write to us through our HELP center and we will help you receive your Smileat order before your little one starts crying.