Frequently Asked Questions
We don't have a manual for raising your little one, but we do have the answers to the questions you ask us most often. If you still have questions,check out our help center and we’ll be happy to assist you.
What does "eco-friendly" mean?
An organic product is certified and bears the corresponding organic label in accordance with organic production regulations.
Organic production is based on respect for the environment and establishes basic requirements for the production, labeling, and monitoring of products from livestock, aquaculture, and agriculture.
All organic products respect the environment, improve animal welfare, and provide consumers with more nutrients because they maintain natural growth cycles in both agriculture and livestock farming, while also eliminating the residues found in conventional foods that accumulate in our bodies (fertilizers, pesticides, hormones, antibiotics...).
The exception
The fish jars do not have the European organic label, and here’s why: European legislation does not allow wild-caught fish to be considered organic because their diet cannot be controlled in the wild.
That is why jars containing wild hake (a fish that cannot be farmed) cannot carry this label
Why we do not use preservatives
Although our products have a long shelf life, we do not use any artificial preservatives in our production process.
Instead, our products undergo a natural sterilization process: once the products are packaged and vacuum-sealed, they are exposed to high temperatures in a special chamber to eliminate any microorganisms from the product and prevent spoilage.
It is a process similar to what we do at home when we want to make preserves. This is how the product can be preserved for much longer.
What allergens can you find
- The jars are allergen-free.
- The pouches are allergen-free except for the yogurt and oatmeal pouch (which contains gluten, egg, and milk) and the yogurt and raspberry pouch (which contains egg and milk).
- The baby food purees contain egg and milk, and specifically, the 7-grain puree also contains gluten. They may also contain traces of soy and tree nuts.
- The spelt and cereal cookies may contain gluten, PLV, milk, egg, tree nuts, and soy.
- The multigrain rolls contain PLV and milk. They may also contain traces of soy.
- The breakfast cereals contain gluten, PLV, and milk, and may also contain traces of soy.
Best before date
We recommend checking the shelf life of each product individually.
In general:
- Jars: 24 months.
- Pouches: 12 months.
- Baby food: 12 months.
- Smilitos: 6 months.
- Cookies: 10 months.
How long do the jars last once opened?
We recommend that once the jar is opened, it be consumed within 24 hours, provided you keep it in the refrigerator.
If you wish to freeze it, you can seal it tightly and store it until its expiration date. Please note that jars containing potatoes will change in texture once thawed, so we recommend avoiding this method of storage.
Is my jar in good condition?
Check whether the central safety button on the jar’s lid clicks or sinks in: if it does, DO NOT CONSUME. The vacuum seal may have been compromised due to impact during shipping.
If this is the case, please contact us via email at info@smileat.com
When each product is introduced
Every baby is different, and the introduction of new foods should always be supervised by a professional.
Gluten-free baby food can be introduced starting at 4 months of age, and 7-grain baby food starting at 6 months.
When a baby begins complementary feeding—at 6 months—it is recommended to start with fruit jars, followed by vegetable, meat, fish, and legume jars.
Finally, our snacks (Smilitos, Pouches, Mini Rolls, Cookies) can be introduced once the baby no longer has a gag reflex and can pinch with their fingers; provided that all the ingredients they may contain have been introduced beforehand.
Up to what age can I give the products?
Our products have no age restrictions, although a baby’s nutritional needs change as they grow.
Our products can be the perfect addition to any baby’s or child’s breakfast, lunch, dinner, or snack. They’re even great for adults and seniors.
What is Bisphenol A or BPA?
Bisphenol is a chemical found in some plastics used in baby products such as bottles, containers, spoons, and plates; it has been linked to effects on a baby’s cardiovascular and endocrine systems.
At Smileat, we are committed to using Bisphenol A-free containers and lids, even though its use is permitted under regulations in Spain and many other countries.
We are committed to investing in your baby’s health, just as we do with all our ingredients and processes. Therefore, none of our packaging (jars, lids, pouches, etc.) contains Bisphenol A.
What does the SMILEAT subscription include?
We’ll be completely honest with you: your subscription will always be at the best price, ensuring product availability and maximum flexibility.
From your customer account, pause or cancel your subscription at any time.
Choose your favorite Smileat products and how often you’d like to receive them: every 2, 4, or 6 weeks. Your Smileat order will be processed on the date you choose, and you’ll have it delivered to your home within 24–72 hours, ensuring your pantry is always stocked.
Want to make your daily life easier? You can start setting up your subscription here.
How do I activate my subscription?
You can start your subscription here by selecting the products you want and choosing your preferred delivery frequency (every 2, 4, or 6 weeks). The products you select will be added to your cart (minimum of 12).
In the shopping cart you will see your purchase summary. Click on 'Finalize order' and you will be able to fill in the form with the shipping information and proceed to the payment of the first subscription order.
You are free to change or cancel your subscription order at any time before the next subscription order.
Tip: Add at least €30 to your cart to qualify for free shipping.
If you have any issues with the process, please contact us through the Help Center.
What are the advantages of subscribing?
Make your life easier! That’s essential, but you’ll also get: 15% off forever, access to presales and freebies, convenience, flexibility, and guaranteed availability for your subscription orders.
When will my subscription order arrive?
Whenever you want! The first order arrives within 24-72 hours and the following orders will be generated automatically with the frequency you choose: every 2, 4 or 6 weeks and you will receive them 24-72 hours later.
How is the payment processed?
To activate your subscription you will need to enter a payment method, and this will be done automatically when your subscription order is generated. Subsequent orders will follow the same procedure: you will receive a payment confirmation when the order is generated.
How can I add products to my subscription?
You can easily add new subscription products by logging into your customer account. Click on "MANAGE SUBSCRIPTIONS" and go to the "Subscriptions" section, where you'll see the "Add product" button. If you don't have an account, you can sign up HERE
Find the product you want to add, select it, and choose whether to add it as a recurring item or a one-time purchase so you'll receive it only with your next order.
If you prefer, we can assist you through our HELP page or by emailing us at info@smileat.com
How can I add a discount code to my subscription?
You can add a discount code to your subscription by logging into your customer account. Click on "MANAGE SUBSCRIPTIONS" and go to the "Subscriptions" section; at the bottom, you'll see the "Add discount" button, where you can enter the code.
NOTE: Only discount codes from the rewards program labeled "X€ Off Your Next Subscription Order" and those specifically announced in subscription-related promotions will be valid for subscriptions.
If you prefer, we can assist you through our HELP page or by emailing us at info@smileat.com
How can I change the renewal date of my subscription?
You can easily change the date you want your subscription order to be processed by logging into your customer account. Click on 'MANAGE SUBSCRIPTIONS' and go to 'Your next order' to edit the 'Order date' or any other details. Please note that your order will arrive within 24–72 hours of that date.
How can I delay or advance my subscription?
By modifying the renewal date as explained in the previous question, you will be able to delay or advance the order as much as you want.
What happens if I go on vacation?
No problem! Follow the guidelines in the "How can I change my subscription renewal date?" section and schedule your next order for the day that suits you best.
How can I cancel my subscription?
We don't want you to leave. But if that's what you want, you can cancel your subscription at any time by logging into your account here, or if you don't have an account, by clicking here.
Once there, click on "MANAGE SUBSCRIPTIONS" and go to the "Subscriptions" section to view your subscription. Cancel your subscription, and you're all set!
What happens if my subscription order is not generated?
Don't worry! It can happen for various reasons: an error in the payment or our website, a card without funds, a field of your subscription that is not complete... But we are here to help you.
Email us at info@smileat.com or contact us through our Help Center, and we'll help you get your Smileat order before your little one starts crying.
Where can I buy it?
You can purchase all our Smileat and TRIBOO products either individually or save money with our value packs at the Online Store. You’ll also have access to exclusive products.
You can also purchase our products at thousands of retail locations. Find the store nearest you on our website Find Uspage.
Shipping time
Your order may take 1 to 3 business days to arrive at your address. Typically, your order should arrive within 48 hours.
Orders placed during special or promotional periods (such as Black Friday) may take a little longer to arrive.
You can check the status of your shipment in the email you’ll receive once your order has been confirmed as “shipped” or in your online account under order information.
Methods of payment
You can pay by debit/credit card (Visa or Mastercard), Paypal, Bizum, Apple Pay, Google Pay, and Shop Pay. Our website uses SSL security certificates, so your payment details are encrypted at all times.
Shipping and handling
- Orders with a value exceeding €30 qualify for free shipping throughout the peninsula.
- Orders under €30 have a shipping cost of €5.95.
- Orders to the Balearic Islands have a shipping cost of €5.95 for orders over €30 and €9.95 for orders under €30.
- We do not ship to the Canary Islands, Ceuta or Melilla.
Where do I enter a promo code?
Once you confirm your shopping cart, you will access the shipping and payment pages. There, you will see a field where you can enter the coupon, and it will automatically show if the code is valid and the discount it applies to the order.
Exchanges and Returns
- Unfortunately we cannot make changes to our orders, we can only respond to wrongly shipped or defective orders.
- For returns, you have the right to cancel your purchase within 14 calendar days without giving any reason. The cancellation period expires 14 calendar days from the day the order is delivered to you or to a third party you have authorized. For more information, see the shipping and return policy.
To initiate a return, you must contact us through our Help Center.
What should you do if it breaks?
In order to manage the claim, you must contact us through our Help Center.
After reviewing the photos and damages, we will proceed with the immediate replacement of the item or a full refund, with us assuming the full shipping costs.
Important:
- If the damage is visible, it must be explicitly noted in the delivery driver's comments at the time of accepting the order, or, alternatively, the order should not be accepted.
- After 5 days from receipt, we cannot be held responsible for damages to the received orders.
My order has not arrived
As soon as your order leaves our warehouse, you can track it using the tracking number we’ll send you via email. We work with the following carriers:Correos Express,SEUR,and Paack.
A very practical guide with recipes and professional tips.
Guide
Guide to Complementary Feeding
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Food for babies with constipation
As a mother, seeing your baby grow up healthy gives you the reassurance that you're doing a good job. However, even if you're doing your very best, there may still be some issues that make your little one feel unwell.
One common issue among babies and children is constipation. This refers to a condition in which they have a bowel movement less than twice a week, which causes pain and discomfort. And when they do have a bowel movement, the stool may be hard and painful to pass.
If your little one is suffering from this unpleasant condition, don't worry—there's a solution. All it takes is a few adjustments to their diet, and things will improve. That's why we'd like to recommend foods for babies with constipationthat you can include in their diet.
What fruits to eat for constipation
If your baby is still breastfeeding, be mindful of your own diet, because if you don’t drink enough fluids or eat certain foods that can cause constipation, your child is likely to experience the discomfort of this condition.
Instead, opt for high-fiber foods, since—depending on the baby’s age—it’s important to include fiber-rich foods in their diet to help with bowel movements, which will benefit their health. Here are a few suggestions:
Fruits for constipation: notably plums, pears, papaya, oranges, pineapple, mango, tangerines, and watermelon. All of these fruits are rich in fiber, which aids digestion.
Berries: These fruits include strawberries, blueberries, cherries, raspberries, currants, blackberries, grapes, and goji berries. These delicious fruits—known as berries—are excellent for relieving constipation.
Include these fruits in your baby’s diet, as they are not only highly nutritious but also ideal for digestion, helping to promote regular bowel movements and prevent constipation.
However, if your child is very young and not yet eating solid foods, you can choose to make a puree out of some of these fruits—such as pears and papayas—which are easy to mash. This way, your baby can easily eat them, and they’ll be beneficial because these fruits have a mild laxative effect.
Foods for Constipation
There is a wide variety of foods that act as laxatives. Therefore, if your baby has already weaned off breast milk and started eating solid foods, you can include them in their weekly meal plan. Some of these include:
- Legumes: We find a variety of legumes, such as lentils, red and black beans, peas, and chickpeas. Because of their high fiber content, they help relieve constipation.
- Lean white meats: contain less fat than red meats and are easier for your baby to digest. These include chicken, turkey, rabbit, and fish.
- Soups: are one of the foods for constipation that also promote bowel movements, since their high liquid content makes them easier to digest. You can make soups with some vegetables and a source of protein, such as chicken.
- Purees: Just like the ones mentioned above, these are also great for your baby. You can give your little ones pumpkin or celery purees, which are very high in fiber.
- Zucchini puree: Because of its smooth texture, it’s essential for your baby to eat this when they’re starting to try new foods—other than breast milk—since it’s very easy to digest.
- Whole-grain flours and cereals: we’re talking about oats, breads made with wheat bran, whole-grain pasta, or brown rice. These fibers speed up bowel movements, making them ideal for preventing constipation.
- Vegetables: These include beets, broccoli, cauliflower, zucchini, asparagus, corn, lettuce, spinach, and cabbage. There is a wide variety of vegetables, so teach your child to eat them—this will help them combat constipation.
- Yogurt: This dairy product is very rich in probiotics—that is, good bacteria that have a positive effect on your baby’s gut health. Plus, it provides calcium at the same time.
- Olive oil and flaxseed oil: These oils act as mild laxatives. Therefore, adding them to your baby’s food will not only improve the flavor but also help lubricate the bowel movements.
Foods to Avoid If Your Baby Is Constipated
You should be aware that certain fruits and other foods can cause constipation, so you should avoid them. Eating them can make this uncomfortable condition worse.
Keep in mind that some of these foods—depending on how they are eaten—can act as laxatives or cause constipation.
- Apples: We’ve already mentioned that this fruit can help relieve your baby’s constipation, but only if you give it to them raw or with the skin on, since these help promote bowel movements. However, be careful, because this same fruit—if eaten grated or peeled—has the opposite effect.
- Bananas can cause constipation: although this fruit is very good because of its high potassium content, it contains little water, making it very dry. Therefore, your baby shouldn’t eat them too often, since their starch content can make a child’s stools hard.
- Carrots: This vegetable, rich in vitamin A, is among the foods that cause constipation due to its astringent properties. If your baby is constipated, you should not eat them or give them to your baby on a regular basis, so as not to make the situation worse.
Also, avoid letting your baby regularly eat high-calorie foods such as fried foods, sweets, margarine, processed meats, fatty meats, and chocolate, because they have little nutritional value, which can disrupt your baby’s digestion and lead to the unpleasant discomfort of constipation.
In conclusion, make sure your baby drinks plenty of water, eats fruits that promote bowel movements, and gets plenty of exercise. If your baby isn't walking yet, help them exercise and give them stimulating massages. You'll see positive results—your baby will be happy, and you'll have peace of mind.
Recipe
Guide