FAQ
When you choose Smileat, you’re not only giving your baby a delicious and healthy puree, but you also get the peace of mind that comes from knowing their nutrition is backed by the expertise and trustworthiness of professionals.
Where to buy
You can purchase all our Smileat and TRIBOO products either individually or save money with our value packs in the Online Store
You'll also have access to exclusive products. You can also purchase our products at thousands of physical retail locations.
You can find your nearest store on our "Find Us" page.
Shipping time
Your order may take 1 to 3 business days to arrive at your address. Typically, your order should arrive within 48 hours.
Orders placed during special or promotional periods (such as Black Friday) may take a little longer to arrive.
You can check the status of your shipment in the email you’ll receive once your order has been confirmed as “shipped” or in your online account, under order information.
Methods of payment
You can pay by debit/credit card (Visa or Mastercard), PayPal, Bizum, Apple Pay, Google Pay, and Shop Pay.
Our website uses SSL security certificates, so your payment information is encrypted at all times.
Shipping and handling
- Orders with a value exceeding €30 qualify for free shipping throughout the peninsula.
- Orders under €30 have a shipping cost of €5.95.
- Orders to the Balearic Islands have a shipping cost of €5.95 for orders over €30 and €9.95 for orders under €30.
- We do not ship to the Canary Islands, Ceuta or Melilla.
Where to enter a promotional code
Once you confirm your shopping cart, you will access the shipping and payment pages. There, you will see a field where you can enter the coupon, and it will automatically show if the code is valid and the discount it applies to the order.
Exchanges and Returns
- Unfortunately, we cannot make changes to our orders; we can only address orders that are sent in error or are defective. To handle any such issues, please write to us at info@smileatbaby.com with a photograph of the issue immediately after receiving the order.
- For returns, you have the right to withdraw from your purchase within a period of 14 natural days without the need for justification. The withdrawal period will expire after 14 natural days from the day the order is delivered to you or to a third party authorized by you. To initiate a return, send us an email at info@smileatbaby.com.
What to do in case of breakage
To manage the claim, we need you to send us a photo of the package and a description of the affected products as soon as possible through one of these two channels:
- By email to info@smileatbaby.com.
- Or via WhatsApp at 692 058 770.
After reviewing the photos and damages, we will proceed with the immediate replacement of the item or a full refund, with us assuming the full shipping costs.
Important:
- If the damage is visible, it must be explicitly noted in the delivery driver's comments at the time of accepting the order, or, alternatively, the order should not be accepted.
- After 5 days from receipt, we cannot be held responsible for damages to the received orders.
My order has not arrived
As soon as your order leaves our warehouse, you can track it using the tracking number we’ll send you via email.
We work with the following carriers:
What does "eco-friendly" mean?
An organic product is certified and bears the corresponding organic label in accordance with organic production regulations.
Organic production is based on respect for the environment and establishes basic requirements for the production, labeling, and monitoring of products from livestock, aquaculture, and agriculture.
All organic products respect the environment, improve animal welfare, and provide consumers with more nutrients because they maintain natural growth cycles in both agriculture and livestock farming, while also eliminating the residues found in conventional foods that accumulate in our bodies (fertilizers, pesticides, hormones, antibiotics...).
The exception
The fish jars do not have the European organic label, and here’s why: European legislation does not allow wild-caught fish to be considered organic because their diet cannot be controlled in the wild. That is why jars containing wild hake (a fish that cannot be farmed) cannot carry this label.
Why we do not use preservatives
Although our products have a long shelf life, we do not use any artificial preservatives in our production process.
Instead, our products undergo a natural sterilization process: once the products are packaged and vacuum-sealed, they are exposed to high temperatures in a special chamber to eliminate any microorganisms from the product and prevent spoilage.
It’s a process similar to what we do at home when we make preserves. This is how the product can be preserved for much longer.
What allergens can you find
- The jars are allergen-free.
- The pouches do not have allergens except for the yogurt and oat pouch (which contains gluten, PLV, and milk) and the yogurt and raspberry pouch (contains PLV and milk).
- The porridges contain PLV (proteins from cow's milk) and milk, and specifically, the 7-grain porridge also contains gluten. Additionally, they may contain traces of soy and nuts.
- The spelt and cereal cookies may contain gluten, PLV (proteins from cow's milk), milk, egg, nuts, and soy.
- The multigrain breadsticks contain PLV (proteins from cow's milk) and milk. They may also contain traces of soy.
- TRIBOO cereals contain gluten, PLV (proteins from cow's milk), and milk, and may also contain traces of soy.
Expiration date
We recommend reviewing each product individually. In general:
- Jars: 24 months.
- Pouches: 12 months.
- Baby food: 12 months.
- Smilitos: 6 months.
- Cookies: 10 months.
- Mini breadsticks: 14 months.
How long do the jars last once opened?
We recommend that once the jar is opened, it be consumed within 24 hours, provided you keep it in the refrigerator. If you wish to freeze it, you can seal it tightly and store it until its expiration date.
Please note that jars containing potatoes will change in texture once thawed, so we recommend avoiding this method of storage.
Is my jar in good condition?
Check whether the central safety button on the jar’s lid clicks or sinks in: if it does, DO NOT CONSUME.
The vacuum seal may have been compromised due to an impact during shipping. If this is the case, please contact us by email at info@smileatbaby.com or via WhatsApp.
When each product is introduced
Every baby is different, and the introduction of new foods should always be supervised by a professional.
Gluten-free baby food can be introduced starting at 4 months of age, and 7-grain baby food starting at 6 months.
When a baby begins complementary feeding—at 6 months—it is recommended to start with fruit jars, followed by vegetable, meat, fish, and legume jars.
Finally, our snacks (Smilitos, Pouches, Mini Rolls, Cookies) can be introduced once the baby no longer has a gag reflex and can pinch with their fingers; provided that all the ingredients they may contain have been introduced beforehand.
Up to what age can I give the products?
Our products have no age restrictions, although a baby’s nutritional needs change as they grow.
Our products can be the perfect addition to any baby’s or child’s breakfast, lunch, dinner, or snack. They’re even great for adults and seniors.
What is Bisphenol A or BPA?
Bisphenol is a chemical found in some plastics used in baby products such as bottles, containers, spoons, and plates; it has been linked to effects on a baby’s cardiovascular and endocrine systems.
At Smileat, we are committed to using Bisphenol A-free containers and lids, even though its use is permitted under regulations in Spain and many other countries.
We are committed to investing in your baby’s health, just as we do with all our ingredients and processes. Therefore, none of our packaging (jars, lids, pouches, etc.) contains Bisphenol A.
