Frequently Asked Questions

When you choose Smileat, you not only give your baby a delicious and healthy puree, but you also gain the peace of mind knowing that their nutrition is supported by the experience and trust of professionals.

Where to buy

You can buy all our Smileat and TRIBOO products both individually and saving with our packs in the Online Store

You will also have access to exclusive products. You can also buy our products at thousands of physical retail locations.

You can find the nearest store on our Find Us page

Shipping time

Your order may take 1 to 3 business days to arrive at your home. Usually, your order should not take more than 48 hours to reach its destination.

Orders during special or promotional periods (such as Black Friday) may take a little longer to arrive.

You can check the status of your shipment in the email you will receive once your order has been confirmed as "order shipped" or in your web user account, within the order information.

Payment methods

You can pay using debit/credit card (Visa or Mastercard), Paypal, Bizum, Apple Pay, Google Pay, and Shop Pay.

Our website uses SSL security certificates, so your payment information is encrypted at all times.

Shipping costs
  • Orders over €30 have free shipping throughout the peninsula.
  • Orders under €30 have a shipping cost of €5.95.
  • Orders to the Balearic Islands have a shipping cost of €5.95 for orders over €30 and €9.95 for orders under €30.
  • We do not ship to the Canary Islands, Ceuta, or Melilla.
Where to enter a promotional code

Once you confirm your shopping cart, you will access the shipping address and payment pages. There you will see a field where you can enter the coupon and automatically see if the code is valid and the discount applied to the order.

Changes and returns
  • Unfortunately, we cannot make changes to our orders; we can only respond to orders sent incorrectly or defective. To report any such issue, please write to us at info@smileatbaby.com with a photo of the issue immediately after receiving the order.
  • For returns, you have the right to withdraw from your purchase within 14 calendar days without any need for justification. The withdrawal period will expire 14 calendar days after the day the order is delivered to you or to a third party you have authorized. To initiate a return, send us an email at info@smileatbaby.com.
What to do in case of a breakage

To process the claim, we need you to send us a photo of the package and a description of the affected products as soon as possible through one of the following methods:

  • By email to info@smileatbaby.com.
  • Or via WhatsApp at the phone number 692 058 770.

Once the photos and damages have been reviewed, we will proceed with an immediate replacement of the item or a full refund, with us fully covering the shipping costs.

Important:

  • If the damage is visible, it must be noted by the delivery person at the time of accepting the order or, if not, the order should be refused.
  • We cannot be held responsible for damages to received orders after 5 days from receipt.
My order has not arrived.

As soon as the order leaves our warehouse, you can track it with the identifier we will send you by email.

We work with these couriers:

What does ecological mean?

An ecological, biological, or organic product is certified and carries the corresponding ecological label according to the organic production regulations.

Organic production is based on respect for the environment and establishes basic requirements for the production, labeling, and control of products from livestock, aquaculture, and agriculture.

All organic products respect the environment, improve animal welfare, and provide consumers with a higher amount of nutrients because they maintain the natural growth cycles in both agriculture and livestock, as well as eliminating residues found in food that accumulate in our bodies (fertilizers, pesticides, hormones, antibiotics...).

The exception

Fish jars do not have the European organic label, and here’s why: European legislation does not allow wild fish to be considered organic because their diet in the wild cannot be controlled. That is why jars containing wild hake (a fish that cannot be farmed) cannot carry this label.

Why don't we use preservatives?

Although our products have a long shelf life, no artificial preservatives are used in our production process.

Instead, our products undergo a natural sterilization process: once the products are packaged and vacuum-sealed, they are exposed to high temperatures in a special chamber to eliminate any microorganisms and prevent spoilage.

It is a process similar to what we do at home when preparing preserves. This is how the product can be kept for much longer.

What allergens can you find?
  • The jars do not contain allergens.

  • The pouches do not contain allergens except for the yogurt and oat pouch (which contains gluten, cow's milk protein, and milk) and the yogurt and raspberry pouch (contains cow's milk protein and milk).

  • The porridges contain cow's milk protein and milk, and specifically the 7 cereals porridge also contains gluten. They may also contain traces of soy and nuts.

  • The spelt and cereal cookies may contain gluten, cow's milk protein, milk, egg, nuts, and soy.

  • The multigrain bread rolls contain cow's milk protein and milk. They may also contain traces of soy.

  • The TRIBOO cereals contain gluten, cow's milk protein, and milk, and may also contain traces of soy.
Expiration date

We recommend checking each product individually. Generally:

  • Jars: 24 months.
  • Pouches: 12 months.
  • Purees: 12 months.
  • Smilitos: 6 months.
  • Cookies: 10 months.
  • Small breads: 14 months.
How long do the jars last once opened?

Our recommendation is that once the jar is opened, it should be consumed within a maximum of 24 hours, as long as you keep it refrigerated. If you want to freeze it, you can seal it very well and store it until its expiration date.

Note, jars containing potato will change in texture once thawed, so we recommend avoiding this method of storage.

Is my little jar in good condition?

Check if the central safety button on the top lid of the jar clicks or sinks: if it does, DO NOT CONSUME.

It is possible that the vacuum seal was lost due to a shock during transport. If this is the case, please contact us via email at info@smileatbaby.com or by writing to us on WhatsApp

When is each product introduced?

Every baby is different, and the introduction of new foods should be supervised by a professional.

Gluten-free purees can be introduced from 4 months of age, and the 7-cereal puree from 6 months.

When the baby starts complementary feeding—at 6 months—it is recommended to introduce fruit jars first, followed by vegetable jars, meats, fish, and legumes.

Finally, our snacks (Smilitos, Pouches, Breadsticks, Cookies) can be introduced once the baby no longer has the extrusion reflex and can grasp with their hand; provided that all the ingredients they may contain have been introduced beforehand.

Until what age can I give the products?

Our products have no age restrictions, although as the baby grows, their nutritional needs change.

Our products can be a perfect complement to meals, dinners, and snacks for any baby and child. Even for adults and seniors.

What is Bisphenol A or BPA?

BPA is a chemical found in some plastics related to baby products such as bottles, containers, spoons, and plates; it is associated with effects on the baby's cardiovascular and endocrine systems.

At Smileat, we commit to BPA-free containers and lids, even though its use is allowed under regulations in Spain and many other countries.

We choose to invest in your baby's health, just as we do with all our ingredients and processes. Therefore, none of our containers (jars, lids, pouches, etc.) contain BPA.