Privacy Policy | Contact Us
BASIC INFORMATION ON DATA PROTECTION
In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR), and Organic Law 3/2018 of December 5, on the Protection of Personal Data and the Guarantee of Digital Rights (LOPDGDD); SMILEAT, S.L. (SMILEAT and/or the data controller) provides you with basic information regarding the processing of personal data it carries out, so that you are aware at all times of how we process your data and the rights you have as the data subject.
Data Controller: SMILEAT, S.L. (hereinafter, “SMILEAT”) Purpose: Management and resolution of inquiries. Legal Basis: Consent of the data subject. Recipients: No data transfers to third parties are anticipated, except where required by law. Rights. You may exercise your rights of access, rectification, erasure, restriction, objection, and data portability, as well as other rights explained in the Additional Information, which is available at: Privacy Policy
Data Controller
Data Controller: SMILEAT, S.L. (hereinafter, SMILEAT)
Tax ID Number: B-87,144,622
Mailing Address: 62 Gran Vía Street, 5th Floor, Apartment D – 28013 Madrid
Email: info@smileat.com
Purposes of the Processing
SMILEAT will process your personal data when you contact us through the various channels available to you, in order to handle the issues you raise and resolve them through the same channel or another channel that SMILEAT deems most appropriate.
Legal Basis for the Processing of Your Data
The legal basis for SMILEAT’s processing of your personal data for the purpose described in the previous section is your consent, in accordance with Article 6.1(a) of the GDPR.
Recipients
SMILEAT does not plan to disclose data to third parties, except as required by law, in which case such disclosures will be made in full compliance with all legally established safeguards. In other cases, SMILEAT will request your explicit consent or another legal basis for processing.
Notwithstanding the foregoing, SMILEAT hereby informs you that, on an exceptional basis, your data may be processed by SMILEAT or by third-party companies contracted by SMILEAT. In such cases, the corresponding contract will be signed between the parties, and it is an essential requirement for the formalization of this contract that the service provider be familiar with the existing regulations regarding the protection of personal data and that compliance with these regulations be guaranteed throughout the term of the contract.
Data Processed
The personal data processed by SMILEAT has been provided by you : contact information—including your email address—as well as the content of the message.
No international data transfers are planned. However, in the event that SMILEAT’s activities require the transfer of your data to a third country outside the European Union or to a country that does not have an adequate level of protection as determined by the European Commission, SMILEAT will implement appropriate safeguards to carry out such international transfers in accordance with applicable law.
Data Accuracy
You warrant that the information provided is true, accurate, complete, and up-to-date, and you are liable for any direct or indirect damages or losses that may arise as a result of a breach of this obligation.
Rights
You may exercise the rights granted to you under applicable law: the right of access, rectification, erasure, and objection; the right to restrict processing; the right to data portability; and the right not to be subject to automated individual decision-making.
- Access: allows the data subject to obtain information about whether SMILEAT processes personal data concerning them or not, and, if so, the right to obtain information about their personal data that is being processed.
- Correction: allows you to correct errors and modify data that turns out to be inaccurate or incomplete.
- Erasure: Allows data to be deleted and no longer processed by SMILEAT unless there is a legal obligation to retain it and/or other legitimate grounds for its processing by SMILEAT in accordance with current regulations.
- Restriction: Under the conditions established by law, this allows data processing to be suspended, thereby preventing SMILEAT from processing it in the future, retaining it solely for the purpose of asserting or defending legal claims.
- Objection: Allows the data subject, under certain circumstances and for reasons related to their specific situation, to object to the processing of their data. SMILEAT will cease processing the data, except for legal reasons or to exercise or defend against potential claims.
- Portability: This right allows the data subject to receive their personal data and transmit it directly to another data controller in a structured, commonly used, and machine-readable format. To exercise this right, the data subject must provide a valid email address.
You may exercise your rights by any means that allows for proof of the sending and receipt of your request. The request must be addressed to SMILEAT using the contact information provided in the “Data Controller” section, with the subject line “Data Protection.” The request must include: first name, last name, a detailed description of your request, and your mailing address for notification purposes. If there are any doubts regarding your identity, you may use any procedure that verifies your identity without requiring a copy of your ID card.
If you are not satisfied with SMILEAT’s response regarding the exercise of your rights, you have the right to file a complaint with the supervisory authority, the Spanish Data Protection Agency, to seek protection of those rights.
Notwithstanding the foregoing, any person has the right to obtain confirmation as to whether or not SMILEAT is processing personal data concerning them.
Retention of Your Data
SMILEAT hereby informs you that it will process and store your data for as long as necessary in accordance with the purpose and legal basis of the processing for which it was collected, provided that you do not object or expressly revoke your consent in the event that consent is the legal basis for the processing.
We also process your data to comply with applicable law, prevent illegal activities, resolve disputes, troubleshoot issues, fulfill our contract, and for other purposes permitted by law.
We will retain your personal data for the duration of the statutory limitation periods, in accordance with applicable laws and regulations, including the general and sector-specific regulations applicable to SMILEAT.
Once the processing of your data is no longer necessary and the statutory retention periods have expired, we will delete and/or block it in accordance with our data retention and deletion policy.
In accordance with industry standards, SMILEAT informs you that it maintains technical and organizational measures to protect against accidental or unlawful destruction, accidental loss or alteration, unauthorized disclosure or access, and other unlawful means or procedures
In this regard, SMILEAT will implement appropriate security measures to prevent the alteration, loss, unauthorized processing, or unauthorized access to data. Furthermore, it will inform anyone with access to its data of their obligations regarding security and confidentiality, as well as their duty of confidentiality.